Glover Experience Specialist - Abidjan

Be a part of a team where you will :

• Be the owner of the Glover Experience in the country (Courier’s keeper) and engagement booster.
• Own the GES (Glover Experience Score) of your country, always looking for creative solutions that will improve Glover’s experience while collaborating with Glovo
• Generate market insights from focus groups, surveys, interviews, and others to understand the riders and find solutions to their problems.
• Work close with the department (Understand the operations model from A to Z) to monitor any change in the operations that can affect Glover’s satisfaction and retention
• Provide analytical support to the country operations manager to understand Glovers main problems and to help improve these problems
• Track the impact of all the new implementations that you have proposed by checking the weekly GX kpis
• Be proactive and hands on when it comes to dealing with Glover issues, to understand riders issues, you have to understand life as a Glover.
• Own the communication and engagement strategy of your country (content, channels, targets, and material) for the riders
• Give life to your craziest ideas to generate community management and activities (events) for the riders
• Be the owner of the loyalty benefits in your country
• You will work in sync with the Regional and Global team to increase ROI for the company
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

You have :

• Degree in Business- Project management, Marketing, Economist
• + 3 year experience in Project management
• Proactive, passionate about analytic and objective focus oriented : you enjoy deep diving into problems and data to find the root cause
• Ability to execute fast and well-done activities and events.
• Excellent communication skills (oral and written)
• A person who knows the local culture in-depth and is capable of identifying interesting insights to improve glover’s experience with Glovo.
• Experience in communications or public relations is a plus
• An empathetic, inclusive and curious attitude.

Experience :

• Top-notch private health insurance
• Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
• Discounted gym memberships
• Flexible time off (take the time you need) and hybrid working model (own your time)
• Enhanced parental leave including nursery support!
• Online therapy and wellbeing benefit
• External learning budget.