Head of CSS Service Delivery Moov

This role will be accountable for managing complex and/or large programs, leading its program teams and interfacing with key customer contacts from its early pre-sales to delivery conclusion phases manly in telecom area.

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

The final decision on employment type whether LTA or regular will be decided during the recruitment process.

You will :

• Develop and execute on delivery strategy/processes from pre-sales to realization
• Drive planning, forecasting, dimensioning and optimization of delivery based on business needs for programs
• Responsible for the delivery of services (scope, cost, quality, time and customer happiness) within Consulting & System Integration from sales to delivery phase 
• Leading project and program activities in the analysis, planning, establishment (execution), realization (execution), handover (execution) and conclusion phases
• Assist and provide Core/BSS/NDO/MS IT/ADM SME knowledge for engagement and sales teams with regards to delivery methodology, cost, scope, and risks of activities and proper alignment of customer requirements
• Manage and retain highly motivate people in diverse teams and geography, and matrix capacity – including definition of teams, interviewing and selecting process
• Evaluate and manage third party relationships to ensure that margin levels are met and that the business case is being realized
• Responsibility to capture add-on sales into client environments and develop and maintain strong and positive customer relationships
• Identify and address the end to end implications of changes either in IT, network, operations, services or business models and creative corrective actions to preserve or improve program goals.
• Ability to analyse Cloud Software & Services programs Real time.
• Effectively build and manage key internal and external stakeholders including the customer C-Level – articulates themselves well and able to have compelling arguments with the customer
• Identifying add on sales/opportunities and supports the account manager from a solution and delivery perspective.

To be successful in the role you must have :

• 10 + years of experience, from within the Telco/Systems/NDO/ADM Integration Industry (consulting or Systems Integration) on driving SI transformation programs or projects of high complexity
• Must have proven track record in leading Core/Optimization/ADM/IT/Telco type of Integration Engagements, at least 5 years of experience leading complex SI-Projects/Programs;
• Strong Understanding & Mastering of AI/ML and new emerging technologies that are essential for the next Era of Technology Leadership of Ericsson to win the 5G Battle
• Well proven ability to transform customer requirements and expectations at a high level into a solution that Ericsson can realize as a customer engagement.
• Ability to lead/turn around large complex programs from a solution and delivery perspective while maintaining a strong business acumen.
• Ability to manage a team of project managers, solution architects, integration engineers who can be in virtual/remote locations depending on the defined delivery model. This is key to maintain a highly motivated team
• Highly developed working knowledge of business process, including tender and sales
• Excellent Consulting skills with a proven track record as a customer focused Senior Consultant.
• In depth knowledge of the telecom industry, including a thorough understanding of economic/ commercial/political issues affecting the industry.
• Excellent Leadership abilities proven through line manager or other comparable positions.
• Proven track record to drive team engagements in a tough and time sensitive environment.
• Results oriented. Able to work independently and take a logical and orderly approach to analyzing problems, organizing work and planning actions.
• Strong ability to interact at the senior level; must have superior presentation skills to influence others and meet deadlines while building strong relationships both internally and externally.
• Driving up-sales opportunities
• Coaching the team, to interact with them and to support them in their professional growth, and to identify and recognize talents.
• Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology.

Educational Requirement :

• Bachelor’s degree, preferably in a science, business or telecommunications
• PMP Certification and MBA is preferred
• Good Knowledge on eTOM framework and ITIL

Focus areas of domain expertise :

• NDO/AI/ML/Core/BSS/OSS/Cloud
• Leading large-scale project/ program, transformation program management
• Pre-sales Experience

In addition, below skills are required :

• Leadership skills
• Customer Management
• Resource Management
• Excellent communication and Consulting skill
• Good experience in Managing internal and external stakeholder
• Good experience in follow up and supervise project / program financial status.