HR Country Lead Ivory Coast

Job Purpose and Impact :

The Employee Experience and Employee Relations Market Senior Supervisor will deliver employee experience and employee relations human resources services for assigned location. In this role, you will lead a small team of market specialists in multiple disciplines to support the employee experience and employee relations needs of the business. You will lead performance, employee engagement, recognition programs, production staffing, onboarding and assimilation, local training delivery, conflict resolution, separations and leaves of absence.

Key Accountabilities :

• Oversee the employee experience and employee relations market team to provide meaningful and effective consulting services to businesses for the assigned location.
• Leverage and enforce processes and technologies to support delivery of services.
• Adhere to all legal and regulatory requirements as well as corporate policies, in the assigned market, working with legal resources and external consultants to interpret and implement complex or ambiguous policies.
• Lead a market team with a strong client focus, an environment of collaboration and enablement, effective and successful performance and continuous improvement.
• Oversee and support change management for the assigned market specific global human resource solutions teams.
• Collaborate with global human resource solutions, regional leadership, centers of excellence, demand management and global enterprise or functional teams for effective resource planning and partner feedback.
• Oversee labor relations and partner with the labor relations leader to handle the collective bargaining agreement.
• Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.
• Oversee HR operations, i.e., Payroll, Data Management, Compliance etc. within the location.

Qualifications :

• Bachelor’s degree in a related field or equivalent experience
• Experience within the areas of employee relations or employee experience and general HR Operations
• Minimum of five years in a lead role in a complex business environment
• Management of a HR team that drives business growth and talent management, ensuring healthy labour relations.
• Minimum of five years of labor relations experience
• Fluent in English and French

Prior Beneficial Experiences :

• Experience conducting investigations concerning employee or management inquiries and employee suggestions or complaints
• Experience building and maintaining key internal and external relationships, which may include business leaders, hiring managers, human resource professionals, industry contacts, employees and union representatives.