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IaaS System Expert

Publiée le 30.06.2020

Détails de l'annonce

Poste proposé : IaaS System Expert

Description:

  • S(he) will bring her/his high expertise during the IaaS Solution implementation phase, the “baby sitting” phase, and after the Acceptance, during the Support phase at the L3 level.
  • S(he) will strongly cooperate with  Iaas Solution team, located in Romania ( English speaking team) and with our OpenStack Competence Center located in Poland (English speaking team).

Key tasks

  • Activity 1 –  IaaS Deployment
    • Qualify the documentation received from  Lab Networks (Exhaustivity, clear, structured and understandable,...)
    • Collect local parameters ( Network Gateway, Firewall, Load-Balancer, VPN, DNS, DHCP,..)
    • Install the suite of software on the Hardware provided for this IaaS purpose.
    • Raise any difficulty (inaccurate or inappropriate indication, bugs, lack of parameters,..) with its context
    • Parameters the software component of the IaaS Solution, including VPN access to allow the remote access
    • Run the preliminary tests
    • Run the Acceptance Tests.
       
  • Activity 2 – On Prem “Baby Sitting”
    • Ensure L1 & L2 support
    • Competence transfer to Affiliates Support entities.
    • Write the support L1/L2 procedures.

 

  • Activity 3 – L3 Support
    • Qualify and proceed the received L3  ticket (ticket registering for further tracking, ,…)
    • Browse the Knowledge database, to seek for an analogous case
    • Undertake and carry out troubleshooting activities (remote access to the defaulted customer platform, Bug analysis, if needed reproduce the bug on a test platform)
    • Once bug identified, seek for public/published patches/workaround either in our Knowledge Database or in editor documentation (included OpenSource Communities documentation)
    • If needed, trigger the editor support, describe context and bugs , agree on an action plan to deep dive further
    •  Apply patches/workaround on a preproduction platform, and verify that those ones resolve the problem/incident
    • Revert back and inform the customer on the incident resolution
    • Update the Ticket status
    • Document the Knowledge database
    • If needed, update the Configuration Management Database

Mandatory:

  • Able to work in an integrated team with confidence and successfully manage his/her time and priorities
  • Curious, strong momentum to learn and serve the customer interests.
  • Able to communicate effectively with both technical and non-technical audiences
  • Able to work well under short timelines.
  • Able to build and maintain a combination of domain knowledges.
  • fluency in oral and written French is mandatory.  At ease in English oral is written is also required.
  • Relevant experience in Linux RedHat Administration (RHCE certification is mandatory)
  • Relevant experience in Cloud Platform (OpenStack Is highly recommended, or alternatively on VMware vSPhere ESX, Vpshere NSX and vCloudSuite)
  • Strong experience in HP Servers or Dell Servers, and NetApp storage array is mandatory
  • Notes :  if required, Additional Product Trainings and Transfer of competence will be given at the beginning of the mission.
Profil recherché pour le poste : IaaS System Expert

Experience & Education

  • Senior with 5/6 years in a similar support position
  • Mandatory Engineer grade
  • Fluency in French, Oral and writings business English required.
Critères de l'annonce pour le poste : IaaS System Expert
Métier :
Informatique, nouvelles technologies
Secteur d´activité :
Informatique, SSII, Internet
Télécom
Type de contrat :
CDI
Région :
International
Niveau d'expérience :
Expérience entre 5 ans et 10 ans
Niveau d'études :
Bac+5 et plus
Nombre de poste(s) : 1

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