Senior Product Manager

About Product Management :

As a Product Manager at Grafana Labs, you'll develop a vision and strategy for your product domain. You will own your product’s roadmap, collateral, and market research, and you will collaborate with Grafana leadership on fine-tuning your product’s goals. You will be the primary advocate and expert in your area, with a strong ability to communicate needs, functionality, and details effectively both to external customers and internal stakeholders. The teams and people you will be interacting with will be 100% remote and globally distributed, so strong and proactive communication is essential.

Product Managers are the bridge that connect Engineering, Design, and UX to GTM. You are a facilitator who ensures the free flow of information across these teams and are expected to be technically proficient when representing our products to our customers.

Role :

As the Product Manager for Incident Response Management (IRM), you'll be involved with everything related to our IRM products – Grafana OnCall and Grafana Incident . You’ll become a subject-matter expert on on-call management and incident response, with a deep understanding of customer needs in this space, as well as the existing landscape of the open source and commercial offerings. Grafana IRM is a relatively new set of products from Grafana Labs and we’ll look to you to help design and execute a strategy for increasing its mind-share, adoption and revenue. This is an exciting opportunity to help solve a critical set of use cases for customers and to scale out a new product line within Grafana Labs.

As a Product Manager At Grafana Labs, You Will :

• Transform ideas and feedback into a product vision and roadmap
• Empathize with customer problems in order to collect user needs, requirements, and pain points
• Curate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and priorities
• Work closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers.
• Use your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing and tiering.

We’re Excited About You Because You Have :

• A BS/BA in Computer Science, a related field, or equivalent work experience
• 3+ years of experience in Product Management
• 3+ years of experience in a B2B SaaS product
• Experience using or building observability products and/or developer tools, either internally as an SRE or for external customers
• Experience partnering with UX to build delightful features with solid designs
• Experience working with engineering teams to design and build products in a fast-paced environment
• Excellent written and verbal communication skills.

Bonus Points :

• Experience building observability products and/or developer tools
• Experience in ‘carrying a pager’ / in having been on call for production systems
• Experience in pricing strategies and product marketing
• Experience with open source software and/or commercial open source companies.