Service Engineer, Abidjan; Cote d'Ivoire

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Publiée le 21.03.2018

Entreprise

Site Internet: http://www.abb.com
Secteur d´activité:
Informatique, SSII, Internet
Ingénierie, études développement
Electricité, eau, gaz, nucléaire, énergie
Equip. électriques, électroniques, optiques, précision
Equipements mécaniques, machines
Offres d´emploi:Voir toutes nos annonces
ABB is a global leader in power and automation technologies. Our solutions improve the efficiency, productivity and quality of our customers&rsquo... lire la suite

Détails de l'annonce

Poste proposé : Service Engineer, Abidjan; Cote d'Ivoire

As a Service Engineer, you will Ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Execute technical support and act as specialist in own area of expertise. In collaboration with the customer and ABB units/sales teams ensures customer needs are understood and business opportunities utilized for Service growth.

 

Tasks

 

Your main responsibilities in this role will include:

1. Service Strategy: Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any Service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades and retrofits; end of life services, replacements, etc.).Focuses on one ABB approach in delivering Service;

2. Consulting: Investigating customer needs through professional consulting. Providing technical consulting and specialist assistance on Service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products/solutions;

3. Innovation: Determining effective Service applications, equipment and methods to develop, market or manufacture new Service offerings to respond to customer requirements cost effectively;

4. Customer Approach: Managing customer relationships and maintaining regular contacts with key customers. Identifying new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are met and business opportunities utilized for Service growth. Conducting specialist support and advisory service for Sales team. Ensuring accurate communication and exchange of technical information to the customers to address their needs and reports and follows up customer feedback to achieve high level of customer satisfaction;

5. Projects: Coordinating and performing specialist Service projects in relevant areas internally and externally (e.g. milestones, project plan, cost supervision, action steps, project reviews, project supervision) including all commercials;

6. Documentation and reports: Preparing all required technical documents and reports for project contracts to be signed by the customer representative. Reports work done in a timely manner and provides relevant technical supporting documents to the service execution teams and follows up when needed;

7. Operational excellence: Participating in maintenance meetings and improving activities to proactively provide suggestions for product and quality improvement and sharing with ABB organization/management;

8. Technical resources coordination: Providing technical specialist support and coordinating with the Service team. Planning activities, coordinating with the work of internal and external technicians and assigning them specific tasks related to Service needs. Supervising project teams and contractors at work site and monitoring performance;

9. Health, safety and integrity: Applying safety rules and safe practices as well as environmental responsibilities. Reporting unsafe practices and incidents.

Profil recherché pour le poste : Service Engineer, Abidjan; Cote d'Ivoire

Requirements

 

As the ideal candidate, you should have a Bachelor’s degree in Electrical engineering with minimum 5 years’ experience in Tendering Service activities. Analytical thinking combined with positive and problem solving attitude. Proficiency in both spoken & written English & French language is required.

Critères de l'annonce pour le poste : Service Engineer, Abidjan; Cote d'Ivoire
Métier:
Production, maintenance, qualité
R&D, gestion de projets
Secteur d´activité:
BTP, construction
Electricité, eau, gaz, nucléaire, énergie
Equip. électriques, électroniques, optiques, précision
Equipements mécaniques, machines
Industrie, production, fabrication, autres
Type de contrat:
CDI - CDD - Intérim - Stage - Freelance - Alternance - Temps partiel
Région:
Abengourou - Abidjan - Aboisso - Agboville - Bondoukou - Bouaflé - Bouaké - Daloa - Dimbokro - Divo - Gagnoa - Guiglo - Korhogo - Man - Odienné - San-Pédro - Séguéla - Touba - Yamoussoukro - International
Niveau d'expérience:
Expérience > 10 ans
Niveau d'études:
Bac+5 et plus

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